Privacy Policy

Privacy Policy

Effective Date: 01 January 2010
Company Name: SwastiK Leisure Holidays

At SwastiK Leisure Holidays, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose, and protect your information when you visit our website, contact us, make a booking, or use our holiday and travel-related services.

By using our website or services, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

Depending on the services you use, we may collect the following information:

Personal Information

  • Full name

  • Date of birth

  • Gender, where required for travel arrangements

  • Nationality

  • Contact number

  • Email address

  • Residential or billing address

  • Passport or identity document details where required for international travel

  • Visa-related information

  • Emergency contact details

Booking and Travel Information

  • Travel dates and destinations

  • Hotel and accommodation preferences

  • Flight and transportation details

  • Tour, activity, and sightseeing preferences

  • Special requests related to your booking

Payment Information

We may collect payment-related information required to process your booking. Where payments are processed through third-party payment gateways, your payment information may be handled directly by those providers in accordance with their privacy policies.

We generally do not store complete card numbers or other sensitive payment credentials on our own systems unless specifically required and permitted by applicable law.

Technical Information

When you use our website, we may automatically collect certain information such as:

  • IP address

  • Browser type and version

  • Device information

  • Operating system

  • Website pages visited

  • Date and time of visits

  • Referring website or source

2. How We Use Your Information

We may use your information to:

  • Process and manage holiday bookings

  • Arrange flights, hotels, transportation, activities, and other travel services

  • Communicate with you regarding your booking

  • Process payments and refunds

  • Respond to enquiries and customer-service requests

  • Provide travel documents and booking confirmations

  • Assist with visa or travel documentation where requested

  • Improve our website, products, and services

  • Send promotional offers, newsletters, or travel information where permitted by law

  • Prevent fraud, misuse, and unauthorized transactions

  • Comply with legal, regulatory, tax, and accounting requirements

  • Protect our rights, customers, employees, and business operations

3. Sharing Your Information

We may share relevant information with third parties where necessary to provide the services you have requested.

These may include:

  • Airlines and flight operators

  • Hotels and resorts

  • Transportation providers

  • Tour operators and activity providers

  • Visa and immigration service providers

  • Travel insurance providers

  • Payment gateways and financial institutions

  • Technology, hosting, and customer-support providers

  • Government authorities or regulatory bodies where legally required

We only intend to share information that is reasonably necessary for the relevant purpose.

Third-party service providers may have their own privacy policies and terms. We encourage customers to review those policies where applicable.

4. International Transfers

If you book an international holiday, your personal information may need to be transferred to or accessed by service providers located in other countries.

Such transfers may be necessary to arrange your flights, accommodation, transportation, visas, activities, insurance, or other travel services. We will take reasonable steps to handle such information in accordance with applicable privacy and data-protection requirements.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

  • Keep the website functioning properly

  • Remember user preferences

  • Understand website traffic and usage

  • Improve website performance

  • Provide relevant marketing or advertising, where permitted

You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect website functionality.

6. Marketing Communications

With your consent, or where otherwise permitted by applicable law, we may send you information about:

  • Holiday packages

  • Special offers

  • Discounts

  • New destinations

  • Travel services

  • Company updates

You can unsubscribe from marketing communications at any time by using the unsubscribe option provided in the communication or by contacting us directly.

7. Data Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure. Therefore, while we take reasonable precautions, we cannot guarantee absolute security.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, maintaining business and financial records, resolving disputes, enforcing agreements, and complying with legal obligations.

When information is no longer required, we may securely delete or anonymize it in accordance with applicable requirements.

9. Your Privacy Rights

Depending on applicable law, you may have rights regarding your personal information, which may include the right to:

  • Request access to personal information we hold about you

  • Request correction of inaccurate or incomplete information

  • Request deletion of information where legally permitted

  • Withdraw consent where processing is based on consent

  • Object to certain uses of your information

  • Request restriction of certain processing

  • Opt out of marketing communications

  • Raise a complaint regarding our handling of your personal information

To exercise an applicable right, please contact us using the details below.

10. Children’s Privacy

Our website and services are not generally directed toward children.

Where travel bookings involve minors, personal information may be collected from a parent, guardian, or other authorized person as necessary to arrange the booking and travel services.

11. Third-Party Websites

Our website may contain links to third-party websites, including airline, hotel, payment, insurance, transportation, and other travel-service websites.

We are not responsible for the privacy practices, security, or content of third-party websites. Customers should review the privacy policies of those websites before providing personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or business practices.

Any updated version will be posted on our website with the revised effective date.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

SwastiK Leisure Holidays
Email: swastikleisureholidays@gmail.com
Phone: 9650404076
Address: 487/65, C-2, 1st Floor National Market, Peera Garhi, New Delhi – 110087. Landmark – Above IIFL Gold Loan Opposite Bhera Enclave Gate No 6

We will make reasonable efforts to respond to privacy-related requests within the period required by applicable law.

14. Consent

By using our website or booking our holiday packages, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your information as described above, to the extent permitted by applicable law.